Standard Turnaround Time
Our standard turnaround time is 10 business days from the time that you approve your artwork and provide style and size breakdowns. Please note, if you receive a quote and it takes 48 hours to approve, your turnaround time will begin once the approve button is hit. Some of our specialty printing methods and services may require more time and attention, which may result in a lengthened turnaround time. If you are in need of the product by a strict deadline, please be sure to note when requesting a quote. Rush fees will apply if you are in need of your t-shirts sooner than our standard turnaround time (please see rush fees). Because Morningstar purchases product from our vendors specific to your order, we will not be held responsible for vendor or mill shortages/outages, shipping errors or weather conditions which may result in missed deadlines. Our goal is collaborate and create with our customers, so we will do our best to communicate these issues with you in advance, and problem solve with you so that we can create some cool t-shirts together!
New Art Turnaround Time
New artwork turnaround time is 5 business days from the date you have provided all necessary information and imagery. New artwork allows for the initial creation of artwork and 2 revisions. In order to ensure success, we encourage customers to provide inspirational pictures, specific color palettes, and company logos upfront. If you are creating a t-shirt for an event that requires sponsor logos to be printed please provide all sponsoring company logos upfront. It is not the responsibility of Morningstar to search for any logos you require.
Payment will be due in full after digital mockup, style and sizes has been approved.
Morningstar Generated Artwork: All new artwork generated by Morning star must be paid in full before artwork is created. New artwork requests will require a base fee of $60 to begin. This includes 2 hours of art time. All additional art time is generated at an hourly rate of $30.00 an hour. A goodwill estimate will be generated as to the creative process time and production it will take to create new artwork.
Net Terms: Net Terms begin on the day that the order is completed. Orders must be paid in full by check, cash or money order. Term customers may proceed through the quoting process by simply approving the order with the understanding that once the approval is given on an invoice, the invoice total is now their fiduciary responsibility.
Out of Stock/Clearance Items
Morningstar is not a clothing manufacturer, therefore we are subject to our vendors stock and our production. We do not keep stock at our shop, so we place orders based on what your needs are. We are not responsible for out of stock items or clearance items. We will however do our best to check other locations to find your item or a replacement item. If we do run into this problem, we will communicate this with you and get your approval.
Again, Morningstar is not a clothing manufacturer, therefore we are subject to manufacturer defects, just as you the customer is subject to, which can include but are not limited to color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies or other garment defects. Morningstar is not responsible for these defects. We inspect the items as they are being printed, however we do not catch everything, for this reason we cannot guarantee each garment. Again we recommend ordering 5% extra of each size to help counter balance some of the issues mentioned.
Morningstar is not responsible for you not liking the garments. We work with you to help you choose a garment that will fit your needs, however we do expect you to do your own research on the product to be sure this is fit for you. Each garment manufacturer and every style provided has their own manufacturer provided size specs which can be found on the manufacturer’s website. We highly recommend you go over their size specs to ensure you that is will fit as you intend. If you still are up in the air about a fit of a garment, we recommend ordering a sample. Samples are subject to retail pricing and may not be used for your order, and is nonrefundable.
We do not offer printed samples at this time, however we do offer blank samples, which are available for purchase at full retail price. Samples may not be used towards your order. We encourage customers to order blank samples if they unsure about the fit of a garment. Blank samples are limited to 5 pieces. Please note that ordering blank samples will push back your production date.
Artwork Creation and Ownership
New artwork created by Morningstar is the sole property of Morningstar. The hourly rate that is charged, covers only the labor and creative energy that it takes to create unique artwork. The customer does not have the rights to use the artwork, but artwork may be purchased for an additional cost to the creation fees.
Rest assured that any artwork that is submitted to us for printing, and is not created by Morningstar, is owned by you customer. We will not reproduce your artwork without your permission.
Any art preparation that is done by Morningstar is the sole property of Morningstar, even though you may be charged an art preparation fee, this fee only covers the labor and creative energy that it takes to create a separated art file. The separated file belongs to Morningstar even though the artwork itself is your sole property.
You will receive a digital mockup of your provided artwork. This artwork is attached to your quote, and is meant for your full review. What this means is that Morningstar will not be held responsible for any misspellings, errors, or color changes. What you see in the digital mockup is what we will be printing. If you are in need of specific colors for your design, we work off a pantone system and we suggest your provide a specific pantone so that we may match it. Once you have reviewed your order, you must approve the quote and the artwork via our digital system. By approving the quote you are acknowledging that the artwork is correct as well as the sizes and quantities.
Rush orders are order that have an in hand date sooner than our standard turnaround time, and such order are subject to rush fees. Rush fees are based on a percentage schedule which is applied will then be applied to your final invoice. For example if you need an in hand date of 5 days sooner than our standard turnaround time, then 50% of your total invoice will be added to your invoice as a rush fee. This fee covers the additional hours we may need to run your order and any rush fees we may incur from our vendors. Rush orders are still subject to the same under run allowances, and the rush time frame only to our current production time. Morningstar will not be held responsible for any shipping issues that may occur and cause customers to missed deadlines.
1 Day: 10%
2 Days: 20%
3 Days: 30%
4 Days: 40%
5 Days: 50%
6 Days: 60%
7 Days: 70%
8 Days: 80%
9 Days: 90%
10 Days: 100%
Under Run Allowance
Every order is setup and printed based on your custom order, and because of this there are many variables that play into the success of the job, such as screens breaking, vendors providing shirts with holes and stains, and printing mistakes. We allow for a reasonable margin of error. This means that orders that experience an under run, as long as it falls within our acceptable underrun allowance, we consider this acceptable. For this reason we highly recommend that if you are ordering exact quantities take into consideration our under run allowance.
*Plastisol and Waterbase: 4%
****Contract Printing: This under allowance is figured by the number of impressions for an order not by the pieces.
Initial quote will reflect the quantity ordered, however the final invoice will reflect the physical amount of shirts you will receive in the event that you have what we consider an under run allowance. For example, If you ordered 50 shirts, and we only ship 49, your final invoice will reflect 49 even though your quote states 50 and you price per shirt will remain the same, even though this may drop you below our considered price break quantity.